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Shipping & Delivery Policy

Delivery Policy:

Orders are generally dispatched from our warehouses within 3 working days. It then takes between 10-22 working days for your item to arrive at your home. In busy periods, it may take up to 6 days before shipment.

Return & Exchanges:

At PetsEntirely, we do our best to ensure that our product descriptions are as detailed as possible so that you do not encounter any surprise when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy:

We pride ourselves on our ability to be able to process quickly all the orders that are placed on our website. Most orders are processed within 12 hours. If you want to cancel your order for whatever reason, email us at ASAP.

A large majority of items in stock are processed and / or dispatched within 12 hours, it is imperative that you contact us during this period, so that we can attempt to cancel your order before whether it is processed / or shipped.

No request to cancel your order can be taken into account if it has already been processed.

Address Error:

It is your responsibility to verify the accuracy of this address and contact us very quickly to give us a modification. This can only be done if your order has not yet been processed.

We cannot be held responsible for the information incorrect shipping address. We are also not responsible for refused or undelivered orders (inaccessible address, incomplete address. etc.)

In the latter cases, these packages can be returned to us, but not always.

If your order is returned to sender, we will offer a refund of your order deducted from the shipping costs or we will offer you a reshipment, according to your choice.

You are eligible for reshipment or refund of your orders as long as your package has not been received by sender.

Return Policy:

We accept returns for any reason! That you are dissatisfied or have simply changed your mind. Our return and refund policy is 7 days from time you receive your products. If for some reason you are not satisfied, just contact us through contact us form. Send your package to the address we will let you know when you write to our support.

International Shipping: currently ship orders to international addresses.

Due to COVID-19 pandemic, there has been some problem with faster shipping. We are trying our best to cope with that situation.

Product Availability:

Product availability is clearly noted on the Product Detail page as ‘In Stock.’ Most products are in stock and ready to ship. Some products are either not yet available or temporarily out of stock.

Most orders for In-Stock products are shipped once they are located in stock, your payment is approved and the receiving address is verified.

Please note: Business days are Monday-Friday, excluding federal holidays within the United States. As of for other countries, we ship most of the days in a week.

Shopping Cart:

Products will remain in your cart until they are purchased or removed. It’s easy to manage your items by clicking the shopping cart at the top of any page.

The cart is the last chance to review your order before you checkout. Please review size, quantity and delivery method, and double check all personalized items. You won’t be able to edit your items in checkout. To make a change, click the ‘edit’ link next to the item.

When you are ready to complete your purchase, click ‘Proceed to checkout.’ Our Checkout process is fast, easy and secure.

Promotion Exclusion:

In order to stay competitive, products marked with ‘LOWEST PRICE!’ have our rock-bottom lowest price possible. We want you to know that these are the best prices without any room for further discounts. Therefore, these products are excluded from additional discounting. We gurantee these are the lowest anywhere and hope to win your continued business. We are here for you with any questions do you have. 

These product categories and brands aren’t eligible for coupons or promotional discounts. Promo codes are only good for a limited time. We reserve the right to modify or cancel promotions at any time.

Only one coupon or promotional offer can be redeemed per transaction. Coupons / promotional offers may not be combined.